Adding AI to your field service ops:
Improves efficiency ✅
Boosts productivity ✅
Gets automatic leadership buy-in 🛑

Join us November 19 for a LinkedIn Live with Salesforce experts Kacey Heller and Johnny Kirkwood and learn how to get the green light to integrate AI — like Agentforce — into your org.

Join us for an exciting session where we'll talk about easy innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data. We'll discuss how you can let your customers schedule their appointments, use video to solve problems in real-time, and keep your team connected no matter where they are. Plus, don't miss the chance to hear from Chamberlain Group – they'll share their story about how they changed things up in their service operations. Grab your spot now and discover how these simple changes can make a big difference in your success.

Tim Spencer - SVP & GM, Service Operations, Bunn Johnny Kirkwood - Solution Engineer, Salesforce Since 1957, Bunn-O-Matic Corporation (BUNN®) has been at the forefront of dispensed beverage equipment manufacturers. Founded upon five generations of family entrepreneurship, BUNN has become a global partner you can count on for reliable beverage equipment and outstanding post-purchase support wherever customers are served. The BUNN core values of honesty, integrity, and courtesy have created a global network of loyal commercial and home customers who are served by the company's brand promise, A Partner You Can Count On™.

As noted in its earnings report, ADT launched a new service delivery model to offer virtual appointments.

Instead of sending a technician, it virtually conducted an average of 4,000 daily appointments that were more:

Efficient and economical for business

Convenient for customers

Sustainable for the planet, avoiding truck rolls for 80% of virtual calls. ADT leveraged automation, intelligence, and remote service for field service operations that connect teams and deliver great customer service.

Join us as Chris Gera from Service Council and Johnny Kirkwood, Salesforce Lead Solutions Engineer, reveal how to set contractors up for success and empower them with the right tools and resources.

Companies are increasingly leveraging third party contractors to scale their business and meet customer demand—whether it’s widening their service area coverage or increasing availability during seasonal peaks. With that comes an array of challenges and complexities. As a service leader, your goal is to streamline processes and communication with your outsourced workforce and arm them with the right information and tools to deliver a consistent customer experience.

In this session, join Johnny Kirkwood, Senior Solutions Engineer, as he shares best practices and actionable tips on how to intelligently and efficiently manage both internal employees and third party contractors with field service solutions from Salesforce.